FAQ

Frequently Asked Questions

We specialize in professional installation of car audio systems, remote starters, vehicle security systems, custom lighting, dash cams, radar detectors, and more. Whether you’re looking for better sound, more comfort, or added safety—we’ve got you covered.

Appointments are recommended for installations, especially during peak seasons, but feel free to stop by the shop! We’re always happy to answer questions or help you plan your next upgrade.

We don’t quote installation times because different vehicles require different processes for installation depending on components we are installing. A basic remote start or stereo install can often be done in a few hours to a full day and a half, while more complex setups (like full sound systems or custom lighting) may take longer. We’ll try to  give you a clear time estimate when you schedule. But keep in mind that varying factors can impact installation times.

Yes! Most of our products come with manufacturer warranties, and we stand behind our work with a lifetime installation guarantee. If something’s not right, we’ll make it right. We also offer in-store swap out warranties.

Yes, we do install customer-supplied equipment in most cases. Just bring it by so we can inspect it and ensure it’s compatible with your vehicle and our standards.

No—federal law protects your right to install aftermarket parts. Our professional installs are done to the highest standards and will not void your manufacturer warranty.

We offer a wide range of trusted brands like Alpine, JL Audio, Kenwood, Viper, Compustar, and many more. We choose brands that offer the best blend of performance, reliability, and value.

For simple jobs, we can give ballpark quotes, but for accurate pricing, we recommend stopping by or scheduling a free consultation. Every vehicle and setup is different, and we want to make sure you get exactly what you need—no more, no less.

For simple jobs, we can give ballpark quotes, but for accurate pricing, we recommend stopping by or scheduling a free consultation. Every vehicle and setup is different, and we want to make sure you get exactly what you need—no more, no less. Check out our Financing information.

Absolutely. We offer custom solutions for work trucks, service vehicles, and commercial fleets. From GPS tracking to dash cams and communication systems, we’ve got what your team needs. Larger fleets (10+ vehicles) qualify for discounted pricing.

General Policies

By completing a purchase or installation, you agree that our Terms & Conditions
govern all sales, installations, and services. These terms apply to both products
and labor and supersede any prior verbal statements unless explicitly stated in
writing on your receipt.

Yes. Purchasers must be at least 18 years old or have parental or legal guardian
approval.

Warranty & Coverage

Yes — we provide a Lifetime Installation Workmanship Warranty for the
original purchaser and the original vehicle. It covers issues caused by our
installation labor for as long as the original installation remains in that vehicle.

Workmanship-related issues like wiring, mounting, connections, and other
installation-labor defects.

It doesn’t cover product performance or manufacturer defects, and it generally
doesn’t include labor to remove/replace defective manufacturer parts.

No — it’s not transferable and doesn’t move with the vehicle.

Yes — please bring your original sales receipt for any warranty service.

Yes — products are covered by their manufacturer warranties, which are
separate from our workmanship warranty and follow the manufacturer’s terms.

Usually not. Most manufacturer warranties don’t include labor for
diagnosis/removal/reinstall unless they specifically say so.

Installations & Your Vehicle

Sometimes, yes. Installs may involve panels, trim, clips, upholstery, dashboards,
wiring, and more. On older vehicles (or vehicles with prior repairs), some pieces
can be brittle from age and wear.

If a part breaks due to age/wear, replacement is typically the customer’s responsibility. If damage is directly caused by our proven negligence, we’ll take responsibility.

Yes — please let us know about any known defects, prior damage, or special
conditions that could be affected by installation.

Troubleshooting & Customer-Provided Gear

Sometimes. If we’re diagnosing customer-owned/third-party gear, or systems installed/modified elsewhere, standard diagnostic labor may apply — especially if no workmanship issue is found.

Our workmanship warranty covers our work. Prior installs/repairs/modifications
done elsewhere aren’t covered.

Cleanliness, Access, & Safety

Yes — please make sure we have safe, unobstructed access to the work area. If
heavy debris blocks access, we may need to charge up to two hours of labor to
clean/clear space.

Yes. For health/safety reasons, we may refuse or pause work on vehicles with
hazards like mold, chemicals, biohazards, or unsafe conditions.

In-Store Replacement Services

Our In-Store Replacement Service is a paid service agreement — not a warranty.
It’s designed to make the first defect easier to handle by allowing us to exchange or send eligible products for service within one year from the purchase date,
based on the terms on your receipt.

Coverage lasts up to one (1) year from the original purchase date, and applies
only to the first qualifying defect.

If a covered product experiences its first defect within the service period, we will either:

  • Exchange the product, or 
  • Send it out for repair

The resolution method is determined at our discretion based on the product and situation.

The service covers handling the defective product itself. Labor may still apply unless otherwise stated on your receipt or service agreement.

Damage caused by misuse or abuse is excluded. Examples include:

  • Holes or breaks in speaker cones or surrounds
  • Water damage
  • Sand, dirt, or debris (including dirty tape heads or CD/DVD readers) 
  • Modifications to the installation or settings beyond what we originally installed 
  • Foreign objects inserted into CD/DVD players or recorders
  • Damage from dropping, mishandling, impact, or unauthorized installation

The service does not cover:

  • Cracked or damaged video screens
  • Headphones 
  • Remotes
  • Antennas
  • External cords
  • Burnt speaker coils (evidence of misuse)

Any unauthorized repair or alteration of the product or installation voids the In-
Store Replacement Service

Not always. Depending on availability and condition, we may:

  • Replace the item with the same product, or
  • Replace it with a comparable product of equal list value

No. If a replacement is provided, it is not covered unless a new In-Store
Replacement Service agreement is purchased for the remainder of the contract
year.

If the service isn’t redeemed during its active period, it may be exchanged for
store credit toward new merchandise priced at $200 or more.

The credit:

  • Cannot exceed 50% of the original purchase price
  • Must be used by the original purchaser
  • Expires 30 days after the service agreement expires

Bring your product and valid receipt to Quality Auto Sound. Our team will inspect
the issue and walk you through the next steps. We’ll always explain your options
clearly before proceeding.

Services to give customers added peace of mind, faster resolution, and local support — while still being upfront about what’s covered and what isn’t. You never heard it so good!

Personal Property & Parking

Yes — please remove valuables. We aren’t responsible for personal property left in the vehicle.

We’re not responsible for loss/damage from theft, vandalism, fire, weather, or
similar causes while on our property, except where caused by our proven
negligence or intentional misconduct.

Performance Notes (Noise/Interference, Alarms, Video)

Some vehicles have existing or vehicle-specific noise/interference. If you’d like, we can attempt mitigation (filters/grounding/shielding) at your expense, but results aren’t guaranteed.

No — alarms help deter theft, but there’s no guarantee they’ll prevent theft or
damage.

Front-seat-visible video is intended for navigation/system operation only. Driving while viewing video may be unsafe or unlawful. Customers are responsible for lawful and safe use.

Payments, Returns, & Layaways

Installed merchandise/services are non-cancellable once installed or substantially
performed, to the extent permitted by law.

No cash refunds. Uninstalled items may be returned within 30 days for in-store credit with receipt and original packaging.

Special-order items require a 100% deposit and are non-refundable.

Layaways beyond 90 days may be forfeited. Canceled layaways may be subject to
a 20% restocking fee.

Service & Disputes

We keep the first right to inspect, diagnose, and repair any claimed damage
related to our work. Repairs done elsewhere without written approval won’t be
reimbursed.

Contact us and bring your original receipt. We’ll take care of you. (You never
heard it so good!)